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Conforming to regulation by Ukrainian Ministry of Transport and Communications dated 22.02.2010 No. 91 “On performance quality standard setup for fixed telephone communication services” (incorporated by Ukrainian Ministry of Justice as of 15.03.2010, No. 220/17515) and Regulation by Administration of State Service for Special Communication and Information Security of Ukraine dated 28.12.2012 No. 803 “On approval the quality Indices in services for data transmission, access to Internet and their levels” (incorporated by Ukrainian Ministry of Justice as of 21.01.2010, No. 135/22667), the telecommunication performance quality indices are calculated for the year 2016.
Performance quality indices for telecommunication services and customers servicing at PJSC SUMYKHIMPROM
| Line code | Quality indices (parameters) for telecommunication services, identified by National Commission for Communications Regulating, to be communicated | Measuring units | Level, identified by Central Body of Executive Authorities in the field of communications | Achieved level for the reported year | Planned level for current year |
| А | B | 1000 | 2000 | 4000 | 5000 |
| 0300 | Fixed telephone communication services: | ||||
| 0301 | Percentage of applications to connect the end user equipment to local telephone network, executed during specified time | % | minimum 90 | 95 | 95 |
| 0302 | Percentage of operable call boxes | % | minimum 90 | — | — |
| 0303 | Percentage of applications on telecommunication network damage, serviced during specified time | % | minimum 65 | 90 | 90 |
| 0304 | Number of applications on telecommunication network damage per one access line in a year | maximum 0,8 | 0,5 | 0,4 | |
| 0305 | Percentage of accounts, subjected to users’ applications as per their incorrectness (error) | % | maximum 1 | 0,2 | 0,2 |
| 0306 | Percentage of invalid calls for tall calls | % | maximum 10 | 6 | 5 |
| 0307 | Percentage of invalid calls for urban calls | % | maximum 5 | 4 | 4 |
| 0308 | Percentage of calls, conforming to norms in terms of response time to operator’s information and reference servicing system (IRSS) | % | minimum 95 | 97 | 97 |
| 0309 | Percentage of invalid calls for local calls to emergency call services (ECS) | % | maximum 5 | — | — |
| 0310 | Percentage of connections, conforming to quality norms for lingual information transmittance, for evaluation methods as per automatic voice transmittance measuring method | % | maximum 85 | 90 | 90 |
| 0500 | Services on access to Internet | ||||
| 0501 | Normative time of telecommunication network damage troubleshooting and services access resumption with established quality indices | 24 hours | 24 hours maximum | 1 | 1 |
| 0502 | Percentage of accounts, subjected to users’ applications as per their incorrectness (error) | % | maximum 1 | 0,2 | 0,2 |
| 0503 | Percentage of unsatisfactory connections in terms of data transmittance velocity | % | maximum 10 | 7 | 7 |
| 0504 | The time of one way data transmittance delay | Not identified | |||
| 0505 | Percentage of successful registrations in network | % | minimum 90 | 92 | 92 |
| 0506 | Percentage of registrations in network rejection | % | maximum 10 | 8 | 8 |
