40003, Ukraine
Sumy, Kharkivska st., p/o 12
Commercial service
+38 (0542) 67-42-14


Telecommunication services

Conforming to regulation by Ukrainian Ministry of Transport and Communications dated 22.02.2010 No. 91 “On performance quality standard setup for fixed telephone communication services” (incorporated by Ukrainian Ministry of Justice as of 15.03.2010, No. 220/17515) and Regulation by Administration of State Service for Special Communication and Information Security of Ukraine dated 28.12.2012 No. 803 “On approval the quality Indices in services for data transmission, access to Internet and their levels” (incorporated by Ukrainian Ministry of Justice as of 21.01.2010, No. 135/22667), the telecommunication performance quality indices are calculated for the year 2016.

 

Performance quality indices for telecommunication services and customers servicing at PJSC SUMYKHIMPROM

 

Line code Quality indices (parameters) for telecommunication services, identified by National Commission for Communications Regulating, to be communicated Measuring units Level, identified by Central Body of Executive Authorities in the field of communications Achieved level for the reported year  Planned level for current year
А B 1000 2000 4000 5000
0300 Fixed telephone communication services:
0301 Percentage of applications to connect the end user equipment to local telephone  network, executed during specified time % minimum 90 95 95
0302 Percentage of operable call boxes % minimum 90
0303 Percentage of applications on telecommunication network damage, serviced during specified time % minimum 65 90 90
0304 Number of applications on telecommunication network damage per one access line in a year maximum 0,8 0,5 0,4
0305 Percentage of accounts, subjected to users’ applications  as per their incorrectness (error) % maximum 1 0,2 0,2
0306 Percentage of invalid calls for tall calls % maximum 10 6 5
0307 Percentage of invalid calls for urban calls % maximum 5 4 4
0308 Percentage of calls, conforming to norms in terms of response time to operator’s information and reference servicing system  (IRSS) % minimum 95 97 97
0309 Percentage of invalid calls for local calls to emergency call services (ECS) % maximum 5
0310 Percentage of connections, conforming to quality norms for lingual information transmittance, for evaluation methods as per automatic voice transmittance measuring method % maximum 85 90 90
0500 Services on access to Internet
0501 Normative time of telecommunication network damage troubleshooting and services access resumption with established quality indices 24 hours 24 hours maximum 1 1
0502 Percentage of accounts, subjected to users’ applications  as per their incorrectness (error) % maximum 1 0,2 0,2
0503 Percentage of unsatisfactory connections in terms of data transmittance velocity % maximum 10 7 7
0504 The time of one way data transmittance delay Not identified
0505 Percentage of successful registrations in network % minimum 90 92 92
0506 Percentage of registrations in network rejection % maximum 10 8 8