40003, Ukraine
Sumy, Kharkivska st., p/o 12
Commercial service
+38 (0542) 67-42-14


Telecommunication services

Conforming to regulation by Ukrainian Ministry of Transport and Communications dated 22.02.2010 No. 91 “On performance quality standard setup for fixed telephone communication services” (incorporated by Ukrainian Ministry of Justice as of 15.03.2010, No. 220/17515) and Regulation by Administration of State Service for Special Communication and Information Security of Ukraine dated 28.12.2012 No. 803 “On approval the quality Indices in services for data transmission, access to Internet and their levels” (incorporated by Ukrainian Ministry of Justice as of 21.01.2010, No. 135/22667), the telecommunication performance quality indices are calculated for the year 2017.

 

Performance quality indices for telecommunication services and customers servicing at PJSC SUMYKHIMPROM

Line code Quality indices (parameters) for telecommunication services, identified by National Commission for Communications Regulating, to be communicated Measuring units Level, identified by Central Body of Executive Authorities in the field of communications Achieved level for the reported year  Planned level for current year
А B 1000 2000 4000 5000
0300 Fixed telephone communication services:
0301 Percentage of applications to connect the end user equipment to local telephone  network, executed during specified time % minimum 90 95 95
0302 Percentage of operable call boxes % minimum 90
0303 Percentage of applications on telecommunication network damage, serviced during specified time % minimum 65 92 92
0304 Percentage of accounts, subjected to users’ applications  as per their incorrectness (error) % maximum 1 0,2 0,2
0305 Percentage of invalid calls for tall calls % maximum 10 5 5
0306 Percentage of invalid calls for urban calls % maximum 5 3 3
0307 Percentage of calls, conforming to norms in terms of response time to operator’s information and reference servicing system  (IRSS) % minimum 95 97 97
0308 Percentage of invalid calls for local calls to emergency call services (ECS) % maximum 5 3 3
0309 Percentage of connections, conforming to quality norms for lingual information transmittance, for evaluation methods as per automatic voice transmittance measuring method % minimum 85 90 90
0500 Services on access to Internet
0501 Percentage of applications on data transmittance network of general use deteriorations, made during the rated period % minimum 65 80 82
0502 Percentage of accounts, subjected to users’ applications  as per their incorrectness (error) % maximum 1 0,2 0,2
0503 The time of one way data transmittance delay Not identified
0504 Percentage of successful registrations in network % minimum 90 93 93
0505 Percentage of registrations in network rejection % maximum 10 8 7